A canceled load can cost a truck time and empty miles. What happens next depends on timing, written terms and whether the truck had already been ordered to the pickup. This practical guide breaks down the issue, the decisions to check and where a dispatch service can help. It is educational information, not a promise of loads, rates or broker acceptance.
Confirm cancellation promptly
Ask for a written cancellation message with the load number, date and reason. Do not rely on a brief verbal message when the truck may still be heading to pickup.
Document your truck's position
Record dispatch time, arrival time, GPS/location details and driver communications. Save relevant confirmation and broker messages.
Ask about truck ordered not used (TONU)
TONU is a commonly negotiated cancellation payment when the truck was ordered but the shipment did not proceed. It is not automatically required for every canceled load; check the contract.
Stop further costs
Once cancellation is confirmed, avoid unnecessary additional deadhead and look for alternative freight compatible with remaining hours and equipment.
Avoid assuming other fees apply
Detention, layover and TONU are different charges. Conditions for each depend on the written agreement and documented circumstances.
RGI Dispatch support
We can assist with communicating with brokers, gathering the facts and searching alternatives while the carrier decides on any fee request or new load.
A practical checklist before your next load
- Verify the company, rate confirmation and relevant broker requirements before accepting freight.
- Calculate total mileage, pickup timing, expected operating costs and destination options.
- Confirm equipment, weight, insurance, appointments and any special instructions.
- Document important decisions and confirmations in writing so your team has a clear record.
Frequently asked question
Is TONU always owed when a broker cancels?
No. Eligibility and amount depend on contractual terms and the actual circumstances.
Useful references and related guides
For federal safety, licensing or insurance details, consult the official agency directly. Broker-specific requirements and contract terms should be verified with the parties involved.
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