Website: www.rgidispatch.com
Company Name: RGI-Dispatch

Your privacy is important to us. This Privacy Policy explains how RGI-Dispatch collects, uses, protects, and manages your personal information when you use our website and services.

1. Controller of Personal Data

RGI-Dispatch is the controller of your personal data as described in this Privacy Policy, unless stated otherwise. This policy applies when you:

Visit our website
Use our dispatch and logistics services
Contact us through forms, phone, or email
Participate in promotions, webinars, or communications

This policy does not apply when we act as a service provider on behalf of our clients.

SMS/Text Messaging Privacy Policy

This SMS/Text Messaging Privacy Policy explains how RGI-Dispatch collects, uses, and protects personal information specifically related to our SMS messaging program.

By opting into our SMS Program, you agree to the terms outlined below.

2. Information We Collect

When you opt-in to receive SMS messages from RGI-Dispatch, we collect:

Mobile Phone Number
Consent Records (date, time, and method of consent)
Message Content (messages sent and received)

3. How We Use Your Information

We use SMS-related data for the following purposes:

To send service updates
Order confirmations
Dispatch updates
Appointment reminders
Customer support responses
Compliance with legal and carrier regulations
SMS program improvement and analytics

4. Non-Disclosure of Mobile Data

We respect your privacy.

Your mobile number and SMS consent information will NOT be:

Sold
Rented
Shared with third parties for marketing

We may share data only with trusted service providers (such as SMS platforms) strictly for:

Sending messages
System maintenance
Legal compliance

These providers are contractually obligated to protect your data.

5. Opt-Out Instructions

You may opt-out at any time by replying:

STOP
UNSUBSCRIBE
CANCEL

After opting out, you will receive a final confirmation message and will no longer receive SMS communications.

6. Data Retention

We retain mobile numbers and consent records as required by law and carrier regulations. If you opt out, we will stop sending messages but retain minimal information to honor your opt-out request.

7. Data Security

RGI-Dispatch uses industry-standard security measures including:

Secure servers
Encrypted communications
Restricted access controls

However, no internet transmission is 100% secure.

8. Your Rights

You have the right to:

Request access to your personal data
Request correction of inaccurate data
Request deletion (subject to legal requirements)

To exercise your rights, contact us using the details below.

9. Changes to This Policy

We may update this Privacy Policy when necessary. Any updates will be posted on this page with a revised Effective Date.

Continued use of our services means you accept the updated policy.

SMS Terms & Conditions

1. SMS Consent Communication

Phone numbers collected for SMS consent will not be shared with third parties for marketing purposes.

2. Types of SMS Communications

If you opt-in, you may receive:

Service updates
Dispatch notifications
Order confirmations
Reminders and verifications

Example Message:
“Hi, this is RGI-Dispatch. Your load has been successfully scheduled. Thank you! Reply HELP for assistance or STOP to opt out.”

3. Message Frequency

Message frequency may vary. Typically, you may receive up to 2 SMS messages per week depending on your service activity.

4. Potential Fees

Standard message and data rates may apply based on your carrier plan.

5. Opt-In Methods

You may opt-in by:

Filling out a website form
Checking the SMS consent box

6. Opt-Out Method

Reply “STOP” to any SMS message to unsubscribe.

You may also contact us directly to be removed from our messaging list.

7. Help

If you experience issues:

Reply HELP to any SMS
Or contact us at:

📞 Phone: +(214) 253-9073
📧 Email: hello@rgidispatch.com
🌐 Website: www.rgidispatch.com

8. Standard Messaging Disclosures

Message and data rates may apply
You can opt out anytime by texting STOP
For assistance, text HELP
Message frequency may vary

Contact Information

If you have any questions regarding this Privacy Policy, please contact:

RGI-Dispatch
Email: hello@rgidispatch.com
Website: www.rgidispatch.com